Terms and Conditions:

1. Who is bringmyflowers.com?

bringmyflowers.com is website from Bring My Flowers Pvt Ltd which is registered with government of Haryana. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:

Our regular delivery timings are between 9:00 am to 9:00 pm, where clients can select slots from the options on the website. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances.

3. Discounts:

All the discounts are decided by Bring My Flowers team and none of the Discount and offers can be clubbed together.

4. Address Change:

Address change, once the order is placed is not possible. Order cancellation also will not be possible in these circumstances. Please call 9717173327 for any queries.

5. Order Change:

Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled.

6. Delivery Product:

The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non-availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non-availability shall also considered under this condition.

7. Service Complaints:

Any complaint of delivered products will be considered within 6 hrs of the delivery. Customers need to report the issue to customer support channels via Calls/whatsApp on 9717173327

8. Rules for delivery:

• Delivery will be made as per the delivery instructions and shall be considered delivered even if recipient is not available or refuses accepting the same.
• Bring My Flowers will be able to attempt delivery only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
  • Recipient refusing to accept the delivery.
  • Delivered the product at the Gate/ Reception/ Neighbour.

9. Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of none availability of the desired product.

10. Rules for Duplicate Orders:

If Bring My Flowers finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.

11. Dealing with Fraudulent Customers:

If we find out any fraudulent behaviour from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.

12. Rules for unfounded recipient:

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.

13. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

14. Bring My Flowers may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Gurgaon.

15. These Terms and Conditions, together with Bring My Flowers’s cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Bring My Flowers with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and Bring My Flowers with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

16. I understand that Bring My Flowers can send transactional and promotional SMS, Call, Whatsapp, RCS & Emails on my registered id & number.

17. Bring My Flowers’s objective is to provide the best service and quality products, and to ensure the same, Bring My Flowers might contact the receiver seeking the feedback.

18. In any case, if the order is placed by any individual unethically from bringmyflowers.com. This will be considered as part of a fraud. The company has the right to cooperate with competent law enforcement agencies and to ask them to take appropriate action whenever such phenomena occur. Additionally, the company will notify the police or other competent authority.

19. Account Deletion:

To close your account, you can send us an email with the subject “Termination”. Our team will contact you and confirm the cancellation of your account by email.
You will no longer be able to log in or access your account, retrieve or edit content or information, or view your account history and will no longer be able to receive calls or emails from Bring My Flowers.
Your account will be deleted at your request within 30 days. If you do not wish to delete your account, you can contact our team before the 30 days expires.

20. Bring My Flowers never asks for any of your personal bank details. Please do not share your personal bank details like Card Number/Pin/CVV/OTP/Card Expiry Date/UPI Pin, over Phone/Mail/SMS to anyone.

If you have any questions/comments about our Terms & Conditions, please call/Whatsapp us on 9717173327